𝐓𝐮𝐫𝐧 𝐘𝐨𝐮𝐫 𝐁𝐢𝐠𝐠𝐞𝐬𝐭 𝐃𝐞𝐭𝐫𝐚𝐜𝐭𝐨𝐫 𝐈𝐧𝐭𝐨 𝐘𝐨𝐮𝐫 𝐁𝐢𝐠𝐠𝐞𝐬𝐭 𝐁𝐫𝐚𝐧𝐝 𝐀𝐦
What customers really want is to feel 💎 genuinely heard and to know that you are doing whatever is in your power to fix their issue.
𝙏𝙤 𝙬𝙞𝙣 𝙮𝙤𝙪𝙧 𝙗𝙞𝙜𝙜𝙚𝙨𝙩 𝙙𝙚𝙩𝙧𝙖𝙘𝙩𝙤𝙧, 𝙝𝙚𝙧𝙚 𝙖𝙧𝙚 𝙨𝙤𝙢𝙚 𝙩𝙝𝙞𝙣𝙜𝙨 𝙩𝙤 𝙠𝙚𝙚𝙥 𝙞𝙣 𝙢𝙞𝙣𝙙:
🔸 Once the detractor knows that you’re on their side and willing to listen, ask as many questions as you can to make sure you understand exactly what the problem is.
🔸 Offer whatever you can to show good faith, maintain good communication.
🔸 Even a quick email update or follow-up can make a difference in whether the customer perceives you as being invested and connected to them.
🔸 Try to be the business that sets the trend, rather than the company that responds to it.
🔸 Being served well can be such an emotional experience for the typical customer, it’s one of the best ways to build loyalty.
Share your thoughts and COMMENT below. ⬇️