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  • Writer's pictureDarrell K. DeMotta

๐“๐ฎ๐ซ๐ง ๐˜๐จ๐ฎ๐ซ ๐๐ข๐ ๐ ๐ž๐ฌ๐ญ ๐ƒ๐ž๐ญ๐ซ๐š๐œ๐ญ๐จ๐ซ ๐ˆ๐ง๐ญ๐จ ๐˜๐จ๐ฎ๐ซ ๐๐ข๐ ๐ ๐ž๐ฌ๐ญ ๐๐ซ๐š๐ง๐ ๐€๐ฆ

What customers really want is to feel ๐Ÿ’Ž genuinely heard and to know that you are doing whatever is in your power to fix their issue.

๐™๐™ค ๐™ฌ๐™ž๐™ฃ ๐™ฎ๐™ค๐™ช๐™ง ๐™—๐™ž๐™œ๐™œ๐™š๐™จ๐™ฉ ๐™™๐™š๐™ฉ๐™ง๐™–๐™˜๐™ฉ๐™ค๐™ง, ๐™๐™š๐™ง๐™š ๐™–๐™ง๐™š ๐™จ๐™ค๐™ข๐™š ๐™ฉ๐™๐™ž๐™ฃ๐™œ๐™จ ๐™ฉ๐™ค ๐™ ๐™š๐™š๐™ฅ ๐™ž๐™ฃ ๐™ข๐™ž๐™ฃ๐™™:

๐Ÿ”ธ Once the detractor knows that youโ€™re on their side and willing to listen, ask as many questions as you can to make sure you understand exactly what the problem is.

๐Ÿ”ธ Offer whatever you can to show good faith, maintain good communication.

๐Ÿ”ธ Even a quick email update or follow-up can make a difference in whether the customer perceives you as being invested and connected to them.

๐Ÿ”ธ Try to be the business that sets the trend, rather than the company that responds to it.

๐Ÿ”ธ Being served well can be such an emotional experience for the typical customer, itโ€™s one of the best ways to build loyalty.

To know more about it, check out this article from Entrepreneur Media written by ๐’๐ฎ๐ฆ๐ข๐ญ ๐€๐ง๐ž๐ฃ๐š. (ctto)

Share your thoughts and COMMENT below. โฌ‡๏ธ

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